Privacy policy

1. Who We Are

Gloojo provides eyewear products and related services through our website.

2. Information We Collect

We collect personal information only when it is necessary to provide our products, process orders, support customers, improve our website, comply with legal obligations, or communicate with you.

The types of information we may collect include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, order number, payment status, shipping method, tracking information, return or exchange requests, and customer service history.
• Prescription and eyewear information, such as prescription details, lens preferences, frame preferences, pupillary distance, or other information you choose to provide for customized eyewear.
• Account information, if you create an account, such as login email, password credentials, order history, and saved preferences.
• Communication information, such as messages sent through contact forms, email, chat, reviews, or customer service requests.
• Technical and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring pages, time spent on the website, cookies, and similar technologies.
• Marketing preferences, such as whether you subscribe to newsletters, promotional messages, or product updates.

We do not intentionally collect information that is not needed for our business purposes.

3. Payment Information

Payments on Gloojo are processed through secure third-party payment providers.

We do not store your full credit card number, debit card number, bank account information, or complete payment credentials on our website servers.

Payment information is collected and processed through secure checkout pages protected by HTTPS/SSL encryption and handled by our payment service providers according to their own security and privacy practices.

4. How We Use Your Information

We may use your personal information to:

We do not collect personal information as the main purpose of our website. Our website exists to provide eyewear products, process customer orders, and support customers.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze website performance, improve user experience, and support advertising or marketing activities.

You can control or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

6. How We Share Information

We may share personal information only when necessary for legitimate business purposes, including with payment processors, shipping carriers, and IT service providers. We may also share information with email, marketing, analytics, advertising, fraud prevention, security, legal, accounting, or compliance service providers when necessary for legitimate business purposes.

We do not sell users' contact information. We do not share personal information for unrelated third-party marketing without your consent.

7. Use of Personal Information or Images in Advertising

We will not use your personal information, name, photo, image, review content, or other user-generated content in advertising without your consent.

8. Free Gifts, Promotions, and Incentives

From time to time, Gloojo may offer discounts, promotional campaigns, or gifts. We do not offer free gifts or incentives primarily for the purpose of collecting personal information. Any promotional offer will be connected to a purchase, a marketing campaign, or another legitimate business purpose, and participation will be subject to the terms shown with that promotion.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, and legal compliance.

11. Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, or restriction of your personal data. To exercise your privacy rights, please contact us at [email protected] . You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us directly.

12. International Data Transfers

Because Gloojo serves customers in multiple countries, your information may be processed outside your place of residence. We take reasonable steps to protect it in accordance with this policy.

13. Children's Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

14. Third-Party Websites

We are not responsible for the privacy practices, security, or content of third-party websites linked from our platform. Please review their policies independently.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will revise the Effective Date at the top of this page.